Terms & Conditions
Last updated: November 2025
Welcome to CBD In London, operated by City CBD Ltd, a company registered in England and Wales.
These Terms and Conditions govern your use of this website, your purchase of goods and services from us, and any related communications. By accessing or using this Website, you agree to be bound by these Terms.
1. Company Information
Business Name: City CBD Ltd
Trading Name: CBD In London
Registered Address: East London, UK
Email: info@cbdinlondon.com
Website: https://cbdinlondon.com
Jurisdiction: England & Wales
VAT: All prices shown on our Website are inclusive of VAT.
2. Eligibility to Purchase
To purchase goods or services from this Website, you must:
- Be 18 years of age or over.
- Be acting under your real legal name.
- Provide accurate contact details (name, phone number, email address).
- Be legally capable of entering into binding contracts under UK law.
By placing an order, you confirm that all information provided is accurate and that you meet the above requirements.
3. Product Disclaimer
CBD In London is a retailer and distributor of third-party CBD and hemp-based products.
We do not manufacture the products sold on this Website. Product content, safety data, Certificates of Analysis (COA), and lab testing are the sole responsibility of the manufacturer or supplier.
You can view the most recent Certificates of Analysis for our products here:
👉 View COA & Lab Reports
We make no claims regarding medical benefits, therapeutic effects, or health outcomes of CBD or hemp products.
All products sold are compliant with UK regulations, including THC content below 0.2%, where applicable.
CBD In London and City CBD Ltd accept no liability for misuse, consumption, or adverse reactions to any product purchased.
4. Use of Electrical or Vape Devices
Some products sold may include battery-powered, rechargeable, or electronic components (e.g., vape kits).
City CBD Ltd accepts no responsibility or liability for:
- Misuse, malfunction, or improper charging of electrical devices.
- Intoxication, inhalation, or other effects of vapourised products.
- Damage caused by third-party charging cables or adaptors.
Always follow the manufacturer’s safety instructions.
5. Returns and Refund Policy
We offer a 14-day return period for unopened and sealed items only.
To be eligible for a return:
- The product seal must be intact and not removed.
- The item must be in its original packaging.
- You must contact us first via info@cbdinlondon.com with your order number and reason for return.
Once approved, we will provide return instructions.
Refunds will be processed within 7–10 business days of receiving and inspecting your return.
Items that have been opened, used, or unsealed are not eligible for return due to hygiene and safety regulations.
6. Delivery Policy
We offer 1-hour delivery service across Central London.
In certain cases, due to traffic or courier delays, delivery may take up to 2 hours.
We work with trusted courier partners in each city to ensure prompt and safe delivery.
Once your order has been dispatched, you will receive a tracking link and courier contact information.
Delays caused by weather, traffic, or third-party courier services are outside of our control.
CBD In London will make every reasonable effort to fulfil deliveries within the indicated timeframe.
7. Wholesale Enquiries
For wholesale or business-to-business enquiries, please contact us directly at:
📧 info@cbdinlondon.com
or via WhatsApp (link available on our Website).
8. Payments
Payments are securely processed via Shopify Payments and its authorised partners.
All prices are displayed in GBP (£) and include VAT.
By submitting an order, you authorise the payment provider to process your payment securely on our behalf.
9. Intellectual Property
All content on this Website — including logos, graphics, text, layout, and product imagery — is the property of City CBD Ltd or its respective licensors.
We also use images and materials provided by suppliers or third parties with their permission.
Reproduction or reuse of any Website content without written consent is prohibited.
10. Website Information, Data & Downtime
We aim to keep all information on this Website accurate and up to date.
However, we make no warranties regarding completeness, accuracy, or reliability of content.
We are not liable for:
- Temporary unavailability of the Website.
- Errors, omissions, or outdated information.
- Technical failures or interruptions beyond our control.
We reserve the right to update, modify, or remove any part of the Website without notice.
11. Liability and Indemnity
City CBD Ltd shall not be liable for any:
- Direct, indirect, or consequential loss or damage.
- Personal injury, illness, or adverse effects arising from product use.
- Business loss, data loss, or profit reduction caused by Website use or delay in delivery.
By purchasing from this Website, you agree to indemnify and hold harmless City CBD Ltd, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising out of your use of the products or Website.
12. Privacy Policy
Your privacy is important to us.
We process personal data in accordance with the UK Data Protection Act 2018 and GDPR.
We collect information only to process your order, provide customer service, and improve our services.
For details, please refer to our Privacy Policy.
13. Registration
You may be required to create an account to access certain features.
You must ensure that your account information is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your login credentials.
14. External Links
This Website may contain links to external websites.
City CBD Ltd is not responsible for the content, policies, or reliability of third-party websites.
Visiting external links is at your own risk.
15. Governing Law and Jurisdiction
These Terms and any transactions made through this Website are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Information
For all legal, customer service, or product enquiries, please contact us at:
📧 info@cbdinlondon.com
🏢 City CBD Ltd, East London, United Kingdom